Policies and FAQs

Policies

Returns and Exchanges 

Due to the nature of our product, Peejamas does not accept returns for washed or worn pajamas, training pants, or bed pads. We are happy to offer exchanges and refunds for unused items within 30 days from purchase. Clearance items are not eligible for returns or exchanges.

Please remember to try on your product before pre-washing or removing any tags in order to be eligible for an exchange.

In the unfortunate case you determine Peejamas are not a match for your child, be sure to include the yellow hang tag, the sticker and the belly band with your return. A 10% restocking fee will be incurred for products without complete packaging. Thank you for understanding! If your product arrives damaged or defective through no fault of your own, Peejamas will happily provide you with a pre-paid return label to exchange your product.

Shipping costs for returned items are not refundable. To start an exchange or return, please CLICK HERE.

 

Shipping

Though most orders will ship within just a few hours, Peejamas strives to have all orders processed and shipped within 1-2 business. To offer affordable pricing, Peejamas tries to use DHL and USPS for shipping. 

If the customer enters the wrong shipping address at checkout, it is the customer's responsibility to rectify that or arrange delivery to the correct address. 

Because Peejamas uses a partner for fulfillment and shipping, typically we are unable to make changes to an order once it has been made. If a change is required, please contact us immediately so we can do our best to try and fix any potential issue or problem. 

Estimated Shipping Delivery Ranges:

  • FREE standard shipping on orders $75.00+ in the U.S
  • FREE local shipping (standard) in Utah
  • First Class (est. 3-5 days)
  • Priority (est. 2-4 days)
  • Expedited (est. 1-2 days)

 

Q: Do you ship internationally?!

A: We do! Peejamas ship worldwide. We offer a fast, affordable international shipping option. Please note, Peejamas does not account for local duties and fees. Customers are responsible for the payment of duties in their country. 

Buying in the UK? Shop our UK distributor's site for cheaper shipping! https://peejamas.co.uk/ (Styles are limited) 

Buying in Australia or New Zealand? You can purchase through our website or from our New Zealand distributor HERE. (Styles are limited)

 

Product-Related Questions

Q: How do Peejamas work?

A: Contrary to diapers which absorb any and all moisture, Peejamas are designed to slowly absorb liquid and not as much (about 10oz) as a diaper, which causes the child to feel a wet sensation and encourage them to get up and go to the bathroom. What often happens with diapers is children get too comfortable wetting them and the potty training process is prolonged. Peejamas can absorb roughly 3 pees a night for light to moderate pee-ers and can be washed 300+ times, making them the perfect stepping stone to overcoming nighttime potty training. Our mission is to help you - parents - save money and help your child potty-train more quickly, while reducing waste in landfills and preserving our beautiful planet. 

 

Q: Do Peejamas work for everyone?

A: Peejamas have helped thousands of kids with their potty training experience and we fully believe in the reliability of our patented product. However, Peejamas are not (yet) the answer for every child. Currently, Peejamas will reliably hold 10 oz. of fluid, which may not be enough for all kids. If your child is still filling their diaper overnight, has an active or overactive bladder, or is a heavier wetter, we recommend pairing our nighttime jammies with a Peel-Away Pad to ensure your mattress stays dry. Read below about our 100% money back guarantee! Please note, your Peejamas might leak if your child pees over 10oz, but with the mattress pad, we guarantee the mattress will stay dry. 

 

Q: What is the Dry Mattress Guarantee?

A: When you purchase a Jammie/Peel-Away Combo (Top and Bottom Sets, Mix & Match Bottoms, Daniel Tiger Jammies or Clearance Top and Bottom Sets and a Peel-Away Pad), and your mattress gets any urine leakage on it, we’ll issue you a 100% money back guarantee.

WHAT IS GUARANTEED:

This Guarantee extends to any customer who purchased a Peel-Away Pad in addition to one or more nighttime jammies sold by Peejamas. Should leakage occur, allowing any moisture to seep into your mattress, while using a “Jammie/Peel-Away Combo”, meaning a pair of well-fitting jammies and a twin size Peel-Away Pad simultaneously, we will offer a product replacement or refund. 

IN ORDER TO QUALIFY FOR THE GUARANTEE:

  • You must have purchased the Peejamas’ Peel-Away Pad (Mattress protector)
  • You must have purchased at least one pair of Peejamas’ nighttime jammies
  • You must have confirmed the jammies fit upon receiving them (Try Peejamas on the child to make sure they will fit snugly around legs and waist. Both top and bottom should allow for shrinkage, at least 1 size, as the fabric is 100% cotton)
  • You must have followed the pre-wash instructions (prewash bottoms inside out at least 3-5 times in cold water and then tumble dry completely on low setting to loosen absorbent material)
  • Proof of leakage after simultaneously using the Jammie/Peel-Away Combo overnight
    • Video evidence showing urine having leaked through the pad onto the mattress emailed to contact@peejamas.com
  • Willingness to conduct a “pour test” upon request, showing water leaking through the Peel-Away Pad

THIS GUARANTEE DOES NOT COVER:

  • Any leakage that has occurred using ONLY the nighttime jammies or ONLY the Peel-Away Pad. 
  • Any leakage that has occurred using Daytime Trainers, as opposed to nighttime jammies (Top and Bottom Sets, Mix & Match Bottoms, Daniel Tiger Jammies or Clearance Top and Bottom Sets
  • Leakage outside the Peel-Away Pad. Naturally, the pad can only absorb if urine covers its surface. Accidents occurring out of the pad surface are not eligible for a refund.  

 

Q: How do Peejamas fit?

A: To abide by the CPSC regulations for children's sleepwear that do not have fire retardant chemicals, Peejamas are a tapered fit. This means our pajamas tops are tapered from shoulder to wrist and chest to waist. On the bottoms, they are tapered from the Waist to the ankles. Because of the fit and potential shrinkage, some parents prefer to size up when purchasing Peejamas.

 

Q: Do Peejamas shrink?

A: Peejamas are NOT pre-washed, meaning they may shrink. Please account for possible shrinkage when determining your sizing.

 

Q: How do I wash Peejamas?

A: Prewash Instructions: After determining if Peejamas fit right, prewash bottoms inside out at least 5 times in cold water and tumble dry on low to loosen absorbent material (not required but recommended). Energy efficient and front load washers may require more pre-washes as they generally have a more gentle wash cycle. Shirts can be prewashed once and tumbled dry on low.

After Use Washing: Wash regularly as needed on a gentle cycle. Tumble dry on low. We recommend drying the bottoms inside out to speed up the dry time.We suggest using a laundry detergent free of perfumes and dyes. To avoid lingering urine odor, wash as soon as possible after the child wets. If necessary, adding one tablespoon of Borax diluted in one cup water to the laundry can help in the event of a lingering smell.

 

 Q: Should my child wear their underwear with their Peejamas?

The short answer is no, kids do not have to wear underwear with their Peejamas BUT some families like to have their child wear underwear to mimic/train for a future without bedwetting. It's up to your personal preference.

 

Q: Do Peejamas cause a rash?

ARashes caused by Peejamas are extremely unlikely. The fabric of Peejamas is specially designed with bamboo. Bamboo is a natural antimicrobial and kills bacteria naturally. Due to the nature of our kid-safe materials, in the unlikely event a rash occurs, it will likely be because your child has an unknown allergy or has been wearing soiled Peejamas for too long and their skin is irritated by urine.

 

Q: Does Peejamas use fire retardant chemicals on their jammies?

A: Peejamas does not use fire retardant chemicals. We are committed to only selling products that we, ourselves, would put on our own children. We will always abide by that. As such, we do not have fire retardants in our fabrics. 

 

Q: Does Peejamas follow Consumer Product Safety Commission Requirements?

A: Peejamas does abide by CPSC regulations. We perform regular tests on the quality of our fabrics, including required testing for lead. Peejamas has passed all such product testing with flying colors! Please note the yellow tags on our jammies denoting that Peejamas do not include fire retardant chemicals and thus are meant to have a more 'snug' or 'fitted' design. 

 

Q: What are daytime trainers?

A: When parents start potty training their kids, the common best-practice is to go cold turkey and cut them off from using diapers. This is great, but can lead to frequent potty accidents and leakage. This is where daytime trainers come in. Most hold just a single ounce of liquid, so it is important to understand that daytime trainers typically cannot hold an entire pee release, but are a great first step in making your child feel like a “big kid” and want to ditch the diapers.

Following the same patented design as our nighttime Peejamas, our training pants contain small accidents better than any other competing training undies on the market. This is because we use the same impermeable fabric from our overnight Peejamas to help contain the urine.

 

Q: Does Peejamas sell out-of-stock items on back-order?

A: We do not currently offer products on back-order. If you are somehow able to make a purchase of a product on back-order, please let us know so we can rectify that immediately and provide an alternative product or a full refund on your order. 

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