Policies and FAQs

Policies

Returns and Exchanges 

Due to the nature of our product, Peejamas does not accept returns for washed or worn jammies. We are happy to offer exchanges and refunds for unused Peejamas.

Please remember to try on Peejamas before washing or removing any tags in order to be eligible for an exchange.

If your product arrives damaged or defective through no fault of your own, Peejamas will happily provide you with a pre-paid return label to exchange your product.

Shipping costs are not refundable.

For help with exchanges or returns, please email us at contact@peejamas.com.

 

Shipping

Though most orders will ship within just a few hours, Peejamas strives to have all orders processed and shipped within 1-2 business. To offer affordable pricing, Peejamas uses DHL and USPS for shipping. 

If the customer enters the wrong shipping address at checkout, it is the customer's responsibility to rectify that or arrange delivery to the correct address. 

Because Peejamas uses a partner for fulfillment and shipping, typically we are unable to make changes to an order once it has been made. If a change is required, please contact us immediately so we can do our best to try and fix any potential issue or problem. 

 

AfterPay

Peejamas proudly offers Afterpay as a payment option.  Afterpay allows our customers to make four simple installment payments. 

If you use Afterpay, your first of four payments will process immediately. Once that is made, your product will ship just as it would if paid in full up-front, within 1-2 business days. 

 

Route Shipping Insurance

Peejamas recently partnered with Route to offer our customers affordable and reliable shipping insurance. Priced at essentially $1 per unit, Route guarantees delivery of your order or they will pay to replace your purchase. You can select to purchase route at time of check-out. 

 

 

FAQs

Product-related questions

Q: Do Peejamas work for everyone?

A: Peejamas have helped thousands of kids with their potty training experience and we fully believe in the reliability of our patented product. However, Peejamas are not (yet) the answer for every child. If your child is still filling their diaper overnight, has an active or overactive bladder, or is a heavier wetter, Peejamas are less likely to perform their intended function - as nighttime trainers - and other means may be ideal until your child is ready. 

 

Q: How do Peejamas fit?

A: To abide by the CPSC regulations for children's sleepwear that do not have fire retardant chemicals, Peejamas are a tapered fit. This means our pajamas tops are tapered from shoulder to wrist and chest to waist. On the bottoms, they are tapered from the Waist to the ankles. Because of the fit and potential shrinkage, some parents prefer to size up when purchasing Peejamas.

 

Q: Do Peejamas Shrink?

A: Peejamas are NOT pre-washed, meaning they may shrink. Please account for possible shrinkage when determining your sizing.

 

Q: How do I wash Peejamas?

A: We strongly recommend washing Peejamas on cold with like colors. The absorbency of our peejamas will retain water from the wash so we recommend turning the bottoms inside-out when drying. 

 

Q: Does Peejamas use fire retardant chemicals on their jammies?

A: Peejamas does not use fire retardant chemicals. We are committed to only selling products that we, ourselves, would put on our own children. We will always abide by that. As such, we do not have fire retardants in our fabrics. 

 

Q: Does Peejamas follow Consumer Product Safety Commission Requirements?

A: Peejamas does abide by CPSC regulations. We perform regular tests on the quality of our fabrics, including required testing for lead. Peejamas has passed all such product testing with flying colors! Please note the yellow tags on our jammies denoting that Peejamas do not include fire retardant chemicals and thus are meant to have a more 'snug' or 'fitted' design. 

 

Shipping

Q: How long do Peejamas take to ship?

A: Peejamas typically ship within 1-2 business days from the date of purchase. 

 

Q: Does Peejamas sell out-of-stock items on back-order?

A: We did offer back-order reservations in our first year. However, we do not currently offer products on back-order. If you are somehow able to make a purchase of a product on back-order, please let us know so we can rectify that immediately. 

 

Q: Do you ship internationally?!

A: We do! Peejamas ship worldwide. We offer a fast, affordable international shipping option. Please note, Peejamas does not account for local duties and fees. Customers are responsible for the payment of duties in their country.